About the experience
+ How do escape rooms work?
We have multiple theme rooms that you can choose from. For each session, you will be in a private room where you will have to work with your teammates to solve puzzles and riddles within 60 minutes to escape the room.
+ Wait ... am I really locked in the room?
Though the goal is to find the key to escape, you will have access to an exit door at all times. Our staff continually monitors the rooms, but if you ever feel in danger, you will be able to exit the room without any key, mechanism or special training.
+ Will there be other groups in the escape room?
All of our rooms here at EscapeX are private events. No other groups will be merged with your party. Please note that use of the waiting room is for participants of the current game only. Unfortunately we do not have capacity to hold waiting parents/other guests as other groups are entitled to the waiting area prior to their timeslot.
+ What is the age limit for EscapeX Rooms?
Our puzzles are also geared toward adults and mature teens, but families are welcome. However, children under the age of 16 MUST BE ACCOMPANIED BY AN ADULT and NO CHILDREN UNDER 5 ADMITTED due to the nature of our games.
+ I require special accommodations. Who do I talk to about this?
Some of our rooms require participants to climb stairs. Please send us an email at email@example.com so we can try to do everything we can to accommodate you and your party's needs.
Booking & Payment
+ How do I book an escape room experience with EscapeX?
All bookings are done via our online reservation system. The schedule is updated in real-time and shows all available time slots.
+ Why do I have to pay in advance and why are there no refunds?
We operate much like a live theater event or concert: Once your ticket is purchased, you are guaranteed that space at our venue. When you book, we ensure adequate staff is available for your party. As a result, we do not process returns once a party has booked that time slot. Any party that is late to their showing forfeits their time in the game. We appreciate bookings that are done 24 hours in advance; there is limited availability online for last-minute bookings.
+ What if I want to add more members to my party?
Any additional party members will need to pay at the door at least 15 minutes prior to the start time. The MAX number of players for each room is 13.
+ I have less than six people in my group. Can we still participate in an EscapeX Rooms experience?
Because our experiences are private games, groups must still book the minimum number of slots required to reserve the room (6 people). However, please note that the rooms can be VERY DIFFICULT for smaller groups since the rooms are designed for larger parties.
ARRIVAL & GAMEPLAY
+ How early should I arrive for my escape game?
Please arrive 15 minutes (and no more than 30 minutes) prior to your start time. Games will start at the scheduled time — NO EXCEPTIONS. If you or members of your group are late, you forfeit that time from your game play.
+ Are we allowed to bring our bags, purses, or cellphones inside?
You will be allowed to bring your valuable belongings with you, as we are not responsible for any lost or stolen valuables. You can bring your cellphones, but taking photos of clues, puzzles or anything in the room is NOT allowed. We reserve the right to ask you to delete the photos if any were taken. Please note that we do not allow food or beverages inside the escape game.
+ I know you said no drinking before we come into the room, but I'm a little tipsy. Can you still let me in, pretty please?
Sorry party animal! We like to have a good time too. However, for your safety and the safety of others, we will not be able to let you into the room if we suspect you are under the influence of drugs or alcohol.
+ Why do I have to sign a waiver to play?
Waivers are put in place so that all parties are aware of the risk and responsibilities in our escape rooms. We will explain all the rules upon your arrival, but sometimes it helps just to have everything written down, doesn't it?